Bookings – Terms & Conditions
Below are some terms and conditions which you must agree to in order to use our facility. These may change so please read them each time you book. Have a close read as we’ll be asking you to confirm to these when making your booking. A link to the booking page is at the bottom.
There are some changes to the normal operating procedures of the centre in alignment with the government guidelines regarding COVID-19. These have been outlined below:
If you or anyone in your household has any of the following symptoms, please refrain from using our centre until you have tested negatively for COVID-19.
- High temperature
- New persistent cough
- Lack of sense of smell or taste
Following the latest guidance from the Association of British Climbing Walls: Face coverings should be worn at all times by customers in The Climbing Unit, except when they are climbing, using the training area or seated at our cafe table with food or drink. This includes whilst on the boulder mats, and moving around in other spaces. You may decide it is easier to wear you face covering throughout your whole visit including when you are on the wall. Our staff will wear face coverings whilst serving customers and moving around the climbing area or instructing/coaching. Face coverings are not mandatory for those under 11 years or those with disabilities or certain health conditions.
Free Entry for Supervisors
We are now allowing competent adult members to supervise a novice without the need to pay for their own entry as long as they are not climbing themselves. You must still book yourself a slot on our booking system but won’t need to pay when you turn up. This will allow for example, competent adult members to supervise one child whilst only needing to pay for the child’s entry.
We are currently open 12pm-10pm Monday-Friday and 10am-4pm Saturday & Sunday. Our opening hours are subject to change.
We are now accepting new members. This includes both competent climbers and new novice members. Please be aware that any new novice members or those that are U18 years must be supervised on a 1:1 basis by a competent adult member of the wall. To speed things up on entry please try to print off and fill in a Registration Form (and a Parental Consent Form for u18’s) beforehand and read the Conditions of Use; these can be found here.
We have introduced an online booking system which is now live. You can book 2-hour time slots in which to use the centre. These 2-hour sessions will be limited to one per person per day. Please arrive on time for your session, please try not to arrive early or late. You will need to queue outside before your session start time whilst adhering to social distancing. If you do not turn up for your session within the allocated time slot you will not be able to book another session within the following 2 weeks. We will not be accepting walk-ins. You will need to sign out at the end of your session at the exit door.
We have put screens up around the counter to protect customers and staff. Customers will only be served at these points where the screens are present. Please keep moving around the counter on entry to prevent hold-ups.
We have introduced hand sanitising stations around the wall, which you are encouraged to use before, during and after your climbing session. Please also use soap and water to wash your hands, rather than purely relying on the hand sanitiser.
Card payments (preferably contactless) will be encouraged. Please be aware however that we have a minimum card payment of £5 so try to pay for small items when you arrive with your entry or have cash available for these.
Pre paid customers
All memberships were frozen on the day of closure, these days will be added back onto your account upon your first session back. This is whenever YOU choose to come back. If you feel you would like to support us and purchase a new membership on your first day back this is also an option.
One Way System
We have implemented a one way system around the centre including the bouldering area. This will be clearly shown on maps around the building and by arrows on the walls. Please stick to this system at all times. There will be separate entry and exit points for the centre. Please follow all government social distancing guidelines whilst within our centre.
Changing Rooms & Lockers
The changing rooms and lockers will be unavailable so please arrive ready to climb, with minimal possessions.
The toilets, rope room and training area will have a maximum capacity marked. Please do not exceed these
External coaches, instructors and reduced entry climbers
For the initial reopening period all external coaches, instructors and GB athletes will need to pay entry.
Supervision for Novices & Children
Novice adults and U-18’s must now be supervised on a 1:1 basis, rather than the usual 2:1 (unless you are aged 14-17 years and have been previously signed off as competent by a member of staff). That is, 1 competent adult member can only supervise 1 novice adult or 1 child. Children must be supervised at all times and cannot be supervised by a spectator as no spectators are allowed in the centre, only climbers/supervisors who have pre-booked a session.
There will be no groups, coached sessions or kids’ clubs taking place and no external instructors working within the centre. We are taking bookings for adult boulder introductions and family taster sessions. Please call 01332 265864 to book.
The café will be open to serve drinks and snacks but no hot food will be available.
The shop is now open. Face masks must be worn in the shop at all times and there is a maximum capacity of 2 people.
Please bring a water bottle as the water fountain will now be a bottle refilling station only.
Hire shoes will be available but will need to be returned to a marked box by the exit door.
We look forward to seeing you all soon!